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Description
This two-day course is designed to introduce participants to the concepts of organizational
teams. Participants will learn of the seven-step problem solving process and the tools and
techniques of problem solving. Workshop exercises compliment the lecture.
Course Highlights
- Process and quality improvement
- Organizational vs. process focus
- Attitudes that hinder change
- Team member roles
- Team facilitator
- Team dynamics
- Effective discussion skills
- Problem-solving tools
- Improvement evaluation
Audience
Managers, supervisors and any employee participating in a work team environment.
Goals
Gain knowledge of problem-solving tools and techniques and how to effectively participate
in and apply the problem-solving process.
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